Terms and Conditions

Merchant Wigs and Hair is an on-line facility for Healthcare Europe (Scotland) Limited

Delivery

While our standard delivery time is 3-5 working days we cannot guarantee delivery dates or times. Our products are supplied with no delivery charge to UK postcodes over £50.00, for our retail site, and no charge for our NHS site. There may be a delay in orders depending on stock situations and deliveries from suppliers.  Customers will be informed if items are out of stock, placed on back order and when delivery is anticipated.

If you require next day delivery please contact Customer Services directly on 01382 520866 for this service. We reserve the right to apply charges for exceptional delivery requirements, such as next day, bulky orders or overseas orders

Returns & Exchanges

*NOTE Your statutory rights are not affected in any way*

In accordance with the Distance Selling Regulations, Healthcare Europe (Scotland) Ltd gives customers a 7 day “cooling off” period in which orders can be cancelled after the delivery date. Upon receipt of the goods, if you require to return or exchange the product, you will be personally responsible for return delivery and delivery cost. You will receive a full refund for the product purchased providing the goods are in the original packaging, have not been worn, and are in re-saleable condition. We recommend that you pay for a tracked/signed delivery for your protection. If you would like to return or exchange your products please contact Customer Services on 01382 520866, Monday-Friday 9am – 5pm for a Returns Authorisation Number. If you are unable to return the product to us we can provide this service for you at various fees depending on type of product(s) you are returning. Please note that products returned without a clearly identified Returns Authorisation Number will be shipped back to the customer.

If it is apparent that products are not in an unworn and re-saleable condition on return, Healthcare Europe (Scotland) Ltd reserves the right to charge for replacement or repackaging of any products not returned in their original condition. This charge may include the cost of actual products packaging, labour and any subsequent loss to Healthcare Europe (Scotland) Ltd.

All refunds will be processed within 30 days after receipt of goods.

Payment

Healthcare Europe (Scotland) Ltd accepts payments either on-line via Debit or Credit Cards, through cheque, postal order, fax, over the telephone or by E-procurement email. All orders outside the UK mainland will be subject to a postage and package charge, which will be informed to the customer prior to the shipment of goods.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

Healthcare Europe (Scotland) Ltd accepts the following Credit and Debit Card payment methods:

Visa, MasterCard, Maestro, Switch, Solo, and Delta.

Where cheques are used for payment they should be made payable to Healthcare Europe (Scotland) Ltd. Please allow three working days from the date of receipt to enable the cheque to clear before the shipment of goods.

VAT Exemption

Individuals who are chronically sick or disabled and whose products are for personal use along with all charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.

Healthcare Europe (Scotland) Ltd prices are shown including and excluding VAT (unless otherwise clearly stated). Provided the VAT exempt checkboxes are ticked along with stating the condition at checkout, VAT will not be added unless a particular product has statutory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our shopping basket. Should you have any queries please contact our customer services on 01382 520866. VAT exemption forms can also be provided.

Guarantee

Guarantees are not available for wig products from the manufacturers or Healthcare Europe (Scotland) Ltd. Your statutory rights are not affected in any way regarding faulty products. If any problems are experienced with the products overseas, please contact our Customer Service representative on 01382 520866 or alternatively you can always email us at help@healthcare-europe.co.uk

Privacy Policy

This privacy policy sets out how Healthcare Europe (Scotland) Ltd uses and protects any information that you give Healthcare Europe (Scotland) Ltd when you use this website, www.merchantwigsandhair.org

Healthcare Europe (Scotland) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.

Healthcare Europe (Scotland) Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 09 March 2012.

What We Collect

We may collect the following information:

Name and title.
Contact information including email address.
Demographic information such as postcode.
Other information relevant to customer surveys and/or offers.
What we do with the information we gather;

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookie Policy

The merchant wigs and hair website uses cookies to gather statistics about visitor numbers and to save preferences like your currency and language.

Google Analytics cookies do not collect personal data about your visit to our website. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for our website send data only to merchant wigs and hair. This means that the data cannot be altered or retrieved by any service on another domain.

merchanthair are committed to protecting your privacy.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at help@healthcare-europe.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Healthcare Europe (Scotland) Ltd
15 Camperdown Street
Broughty Ferry,
Dundee
DD5 3AA

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.